General Terms of Sale

Preamble

These General Terms of Sale ("GTS") govern any subscription to a paid plan or paid service offered on the Boatlib platform, published by GJMP. They supplement the Terms of Use ("ToU"), which continue to apply to the use of the platform; in the event of a conflict regarding a sale, the GTS prevail.

Each order of a paid Boatlib subscription or service requires express acceptance of these General Terms of Sale and the summary showing the total price including VAT. The applicable version and accepted individual terms are retained with the order and supplied on a durable medium with its confirmation. The intervention contract is concluded separately between the customer and the Provider.

Existing free plans and beta benefits remain valid for their contractual duration. This version governs new orders to which it applies under Articles 3, 8 and 14; for an existing account, a new financial term is subject to at least thirty (30) days' notice. A genuinely new registration under the published texts may lead to a first paid order without the notice reserved for changing an existing contract, subject to prior individual commitments. Free accounts are never converted automatically into paid subscriptions.

Article 1 — Purpose and scope

The GTS define the conditions under which GJMP sells, at a distance and electronically, Boatlib subscriptions and paid services to boat-owner customers (consumers or professionals) and to boating professionals (providers, yards, coordinators, fleet managers).

They apply to the exclusion of any other terms, in particular purchasing terms. The definitions of the ToU (Platform, Owner, Provider, Request, Quote, Intervention…) apply hereto. "Consumer" is understood within the meaning of the preliminary article of the French Consumer Code; "Professional" means any customer acting for purposes falling within their business activity.

Article 2 — Seller identity

Seller: GJMP, a simplified joint-stock company (SAS) with share capital of €42,500, 549 avenue des Courcettes, 06220 Vallauris, France — SIREN 104 608 823 — head-office SIRET 104 608 823 00019 — registered with the Antibes Trade and Companies Register (RCS) under number 104 608 823 — APE/NAF code 6312Z — intra-community VAT number: FR53104608823. Contact: contact@boatlib.com.

Customer service can be reached by email at the address above and by phone on +33 6 49 50 63 68 (no surcharge); observed response times are shown on the Contact page.

Payments are processed by Stripe under its applicable terms. An intervention payment may be created on the platform's Stripe account with a transfer to the Provider's connected Stripe account and allocation of service fees to GJMP. GJMP's role in that flow does not make it a party to the intervention contract; GJMP does not itself operate a payment service outside Stripe.

Article 3 — Plans and pricing

Owner plans (Discovery — free, Essential, Premium) are priced per boat and per length tier (under 10 m, 10 to 20 m, over 20 m). Professional plans (Discovery, Essential, Professional, Enterprise) are priced per organisation. Included features and current prices appear on the Pricing page, which forms an integral part of the contractual offer on the day of the order; information on the digital service's functionality, compatibility and interoperability (supported browsers, multi-device access, data export) is also accessible there.

Prices are expressed in euros, inclusive of tax (TTC) for Consumers and exclusive of tax (HT) for Professionals, with applicable VAT stated before payment. Billing is monthly or yearly, at the customer's choice — except for the Enterprise plan, subscribed on quotation with a yearly commitment; the flat yearly rate and associated discounts are shown on the Pricing page.

Promotional or launch offers may be proposed; their conditions (amount, duration, eligibility) are displayed at the time of subscription and prevail, for their duration, over the reference price.

Any financial change applicable to an existing account, including a free account, is notified on a durable medium at least thirty (30) days before its individual effective date, or longer if required by law or necessary adaptations. The customer may terminate free of charge before that date. Paid periods, free offers, rates, exemptions and other vested benefits retain their terms until contractual expiry; accepted quotes and initiated payments are not recalculated. Introducing the customer-fee regime in Article 8 does not change subscription prices.

Article 4 - Subscription and orders for Boatlib services

Subscriptions are ordered from an active Boatlib account: plan selection, order summary (price, period, boat or organisation), acceptance of these terms and payment. For an intervention paid online, a summary separates the Provider's price, fees A and B, their VAT and the total including VAT; the customer expressly accepts these before confirming a payment with an obligation to pay. Input can be corrected or the order abandoned before confirmation. A notice of changed terms is not an order.

The paid Boatlib service order is confirmed after Stripe confirms payment. The accepted terms, version and summary are retained and confirmation is supplied on a durable medium. The Boatlib fee invoice is separate from the professional's service invoice. Prior acceptance of a quote preserves the financial snapshot under Article 8, without itself authorizing an automatic debit.

GJMP reserves the right to refuse a subscription in the event of serious breach or previous unpaid amounts, or if the offer is unavailable — the customer is informed and no amount is charged.

GJMP archives contracts concluded electronically for an amount of €120 or more for ten (10) years (Article L213-1 of the French Consumer Code); the customer may access them at any time on request to contact@boatlib.com.

Article 5 — Payment

Online payments are processed by Stripe. Only methods actually offered on the order's payment screen are available; card payment is offered for interventions under the new regime. These terms do not guarantee that SEPA direct debit, bank transfer or an electronic wallet will be available for an order. Full card details are entered in Stripe components and are not retained by GJMP.

For an expressly purchased subscription, the fee is collected in advance at each monthly or annual renewal until termination. Payment for an intervention and its Boatlib fees is a separate order: a subscription, notice of new terms or quote acceptance does not by itself authorize automatic collection of these fees.

If a charge fails, the customer is informed and the payment is retried. Failing regularisation within fourteen (14) days, access to paid features may be suspended until payment, the account and data remaining accessible in accordance with the ToU. Suspension does not suspend the due date of fees already owed; no new fee is charged during the suspension of a monthly subscription.

Invoices are issued electronically and available in the customer area. For Professionals, in the event of late payment, penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 percentage points, and the flat-rate recovery indemnity of €40 (Articles L441-10 and D441-5 of the French Commercial Code) are due by operation of law.

Article 6 — Right of withdrawal

Consumers have fourteen (14) days from conclusion of a distance contract for Boatlib services to withdraw without giving reasons, by writing to contact@boatlib.com or by any unambiguous statement, including the form below. This right covers services sold by GJMP; the Provider remains responsible for rights applying to its own intervention contract.

Early performance of Boatlib services can be relied on against a Consumer only under the legal conditions, following their prior express request collected separately from general acceptance of these terms. If they withdraw after such a request, only an amount proportional to the service actually supplied may be due under Article L221-25 of the French Consumer Code; the balance is refunded within fourteen (14) days by the same payment method. Without an express request and sufficient statutory information, no amount is due on that basis. Payment alone never implies loss of withdrawal rights through full performance: the conditions in Article L221-28(1), including the required prior express acknowledgment, must be met. These terms alone are neither that request nor that acknowledgment.

The right of withdrawal does not apply to Professionals, distance selling between professionals not conferring this right outside the cases provided for in Article L221-3 of the French Consumer Code.

Model withdrawal form (annex to Article R221-1 of the French Consumer Code) — Please complete and return this form only if you wish to withdraw from the contract. For the attention of GJMP, 549 avenue des Courcettes, 06220 Vallauris, France (contact@boatlib.com): I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of the following service: — Ordered on (*): — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if this form is notified on paper): — Date: (*) Delete as appropriate.

Article 7 — Term, renewal and termination

The monthly subscription has no minimum term; the yearly subscription is paid in advance for twelve (12) months. Each period renews tacitly for an identical period, unless terminated.

The customer may terminate at any time from their account area, in a few clicks, free of charge and without giving reasons. Termination takes effect at the end of the current period; paid features remain active until that date. Apart from exercise of the right of withdrawal, breach by GJMP, and the refund cases provided for by law (in particular Articles L215-3 and L224-25-25 of the French Consumer Code), the current period is not refunded.

At expiry, the account switches to the free plan: the customer's data (boat, documents, history, media) is retained and becomes fully accessible again upon re-subscription, within the retention periods set out in the Privacy Policy. Share links and features reserved for paid plans cease to be active on the effective date of the downgrade, without deletion of the underlying content.

For Consumers' yearly subscriptions, GJMP gives notice of the renewal date under the conditions of Article L215-1 of the French Consumer Code, between three months and one month before the end of the current period. Absent such notice, the Consumer may end the contract, free of charge, at any time from the renewal, with advances corresponding to the unperformed period being refunded (Article L215-3).

Article 8 - Customer fees, intervention payment and refunds

For an intervention under the new regime, the end customer pays the service price including VAT and Boatlib service fees. A equals 3% of the service price excluding VAT, net of discounts. B is payable only for an open request for offers initiated on Boatlib and evidenced by the platform: 6% (Discovery), 4.5% (Essential), 3% (Professional) or 2% (Enterprise), according to the Provider's plan and vested rights when the quote is accepted. Its base is documented labour excluding VAT or, failing that, the service price excluding VAT. A valid contractual exemption may reduce B to zero. B is zero for the professional's own or invited customers, its booking link, targeted requests and unproven origins. VAT applicable to Boatlib services is added; A/B, their bases, rates, VAT and total including VAT are shown before express acceptance. The new regime requires both customer and Provider to be eligible under Article 5.4 of the Terms of Use; the stated previous regime remains applicable during their transition.

Under the new regime, the Provider receives the service price including VAT, subject to a refund, dispute or justified adjustment. No minimum commission or extra card, transfer or collection fee is added to the customer or deducted from the Provider's price: Boatlib bears Stripe processing fees. The Provider invoices its service to the customer; GJMP invoices its A and B services separately to the same customer. These fees are not a tax or an invoice issued on the professional's behalf.

Boatlib supplies platform services and, where B is payable, introduction through an open request for offers; the intervention contract remains directly between customer and Provider. Rates, bases, origin and regime are frozen when the quote is accepted. No new fee is applied retroactively to a quote accepted, payment initiated or invoice issued under another regime. A full refund of the service through Boatlib includes a full refund of associated A and B fees; a partial service refund includes a proportional refund of those fees, with rounding adjusted on the final balance. GJMP issues the credit note for its fees; the professional remains responsible for its service credit note. Statutory withdrawal, refund and dispute rights are not limited by this rule. A payment being processed must not be paid again; its final status is confirmed after verification with Stripe.

Collection and payouts to the Provider require a verified Stripe Connect account, acceptance of applicable Stripe terms, the required identity and business documents and a valid bank account. Availability and payout timing depend on Stripe and the account; an amount allocated to the service does not guarantee immediate bank credit. Verification, insufficient balance, a refund or dispute may delay or affect payout. GJMP remains responsible for its own obligations and informs the parties of incidents known to it.

Article 9 — Third-party services and integrations

Only integrations expressly stated to be available in the plan and enabled for the account are supplied. A Pennylane or Henrri connector does not guarantee synchronisation of every transaction, invoice or refund: its scope is as described in the plan and on activation. Third-party subscriptions are neither included nor resold by GJMP; they are purchased separately where required.

The operation of third-party services is the responsibility of their publishers and their own contractual terms. GJMP cannot be held liable for interruptions or changes to these services, but endeavours to maintain the compatibility of the integrations.

Access to the Boatlib API (Enterprise plan) is subject to the documented technical conditions and usage limits; access keys are personal to the customer organisation.

Article 10 — Statutory warranties

Consumers benefit from the statutory warranty of conformity for digital content and services (Articles L224-25-12 et seq. of the French Consumer Code): throughout the supply of the subscription, the service must conform to the contract; failing that, the Consumer may demand that it be brought into conformity free of charge, or failing that a price reduction or termination of the contract.

Any claim should be sent to contact@boatlib.com; GJMP responds as soon as possible and at the latest within thirty (30) days.

Article 11 — Liability

GJMP undertakes to provide the platform with diligence and in accordance with best practice, under a best-efforts obligation, the target availability and maintenance windows being described in the ToU.

Boatlib is an intermediation platform: GJMP is not a party to contracts concluded between Owners and Providers and is not responsible for the quality of interventions, nor for the legal, tax or insurance obligations of Providers — without prejudice to its own obligations as a platform operator (Article L111-7 of the French Consumer Code).

With respect to Professional customers, GJMP's total liability, all causes combined, is capped at the amounts actually paid by the customer over the last twelve (12) months; indirect damages (loss of business, of customers, of data beyond the planned backups) are excluded.

Nothing in these terms limits GJMP's liability in the event of wilful misconduct, gross negligence, personal injury, or towards Consumers beyond what the law permits.

Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code. If the impediment exceeds sixty (60) days, either party may terminate the contract, with amounts paid in advance for the unperformed period being refunded.

Article 12 — Personal data

The processing of personal data related to subscribing and performing subscriptions (account, billing, payment) is described in the Privacy Policy, accessible from the platform footer.

Article 13 — Suspension and termination for breach

In the event of a serious breach by the customer of these GTS or of the ToU (fraud, persistent non-payment, unlawful use), GJMP may suspend access to paid services after formal notice remaining without effect for fifteen (15) days, then terminate the contract for cause.

In the event of a serious breach by GJMP of its obligations, the customer may terminate the contract under the same conditions; amounts paid in advance for the period after termination are refunded.

Article 14 — Changes to the GTS

The version applicable to an order is expressly accepted with its summary. Substantial or financial changes applicable to existing accounts, including free accounts, are notified by email on a durable medium at least thirty (30) days before taking effect, or longer if required by law or necessary adaptations. The notice identifies the version, changes, effective date and free termination process. Articles 3 and 8 preserve earlier orders, paid periods and vested benefits. This launch offers no shortening of notice through waiver; logging in, general acceptance or lack of response never authorizes payment.

If a change, other than one necessary to maintain the conformity of the service, adversely affects the Consumer's access to or use of the service, the Consumer is informed at least thirty (30) days in advance and may terminate free of charge within thirty (30) days of the change taking effect; amounts paid in advance for the period after termination are then refunded pro rata (Article L224-25-25 of the French Consumer Code).

Article 15 — Consumer mediation and complaints

In the event of a dispute, the Consumer first sends a written complaint to contact@boatlib.com. Absent a response within a reasonable time or in the event of an unsatisfactory response, they may have free recourse to a consumer mediator (Articles L612-1 et seq. of the French Consumer Code), within one year of their written complaint.

In accordance with the provisions of the French Consumer Code on the “consumer dispute mediation process”, after contacting us and failing a satisfactory reply, you may refer the matter free of charge to a consumer mediation procedure with:

Referral to the mediator does not deprive Consumers of their right to bring proceedings before the competent courts under statutory rules.

Article 16 — Governing law and jurisdiction

These GTS are governed by French law and drawn up in French; in the event of translation, the French version prevails.

Any dispute with a Consumer falls under the courts having jurisdiction under statutory rules. FOR ANY DISPUTE WITH A CUSTOMER WHO IS A TRADER (COMMERÇANT), EXCLUSIVE JURISDICTION IS GRANTED TO THE COMMERCIAL COURT FOR GJMP'S REGISTERED OFFICE, NOTWITHSTANDING MULTIPLE DEFENDANTS OR THIRD-PARTY CLAIMS.

Article 17 — Miscellaneous

If any provision hereof is declared void or unenforceable, the others remain in full force; the provision is replaced by a valid, economically equivalent one.

GJMP's failure to invoke a breach does not constitute a waiver of the right to invoke it later.

The customer may not assign the contract without GJMP's written consent; GJMP may assign it as part of a transaction involving its business or capital, with notice to the customer and without diminishing the customer's rights and guarantees.